If you’re supposed to get married in the next few months, you’ve probably had to postpone that special day due to Covid-19 and the social distancing measures that have been put in place.
But that doesn’t mean that all hope is lost. At ONE North Broad, Philadelphia’s Historic Fine Events Venue at the Masonic Temple, director of sales & events Sue Cunnane and her team are working hard to make “lemonade out of lemons,” while being supportive, creative and reassuring to their clients.
The message? We are here for you!
“We are very connected to our clients, constantly checking in, staying in touch and being available evenings and weekends, whenever they feel like they want to connect,” Sue said. “We are staying on top of the state of the industry and aware of city, state and federal guidelines so we can advise and comply accordingly.”
Other ways Sue and her team are keeping their clients in the loop:
Working with clients to postpone their March and April weddings and proactively working with May and June couples to either postpone or place a soft hold on a future wedding date, so that they have a back-up plan should that become necessary. “We are having conversations with our couples past June, letting them know we will work with them on plans that make sense for them,” Sue said.
- Getting in touch with officiants and some of her couples suggesting they can still get married on their original wedding date if that date is important to them. They can have an officiant marry them in their home (guests can watch through Facetime), then host the wedding and reception at a later date.
- Sending photos and videos to couples who were in the middle of inquiring and touring when the coronavirus hit, and giving them virtual tours in the meantime until they can come in for a personal tour.
- Offering “Forget the Date” vintage postcards for couples who need to reschedule their wedding date to send out to family members.
- Sharing information with other venues and venue leaders in Philadelphia, so they can collaborate on servicing clients and keeping the industry afloat.
- Sending gifts to couples on their original wedding dates, letting them know she is thinking of them and hopefully bringing a smile to their faces on a date that is now quiet for them.
“We are also continuing to post on social media, showing that we are here and will continue to be here for our clients,” Sue said. “We want to stay on their minds, so they know we are not going anywhere!”
If you would like more information on booking a wedding or event, please contact Sue Cunnane at 215-988-1936 or firstname.lastname@example.org.